Quizizz is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Quizizz, responsible for partnering with K-12 schools in Taiwan, focusing on onboarding, product utilization, engagement, customer retention, and capturing the voice of the customer. The ideal candidate has excellent written communication skills, strong command of Mandarin Chinese/Taiwanese/Taiwanese Mandarin, at least 1 year of experience in customer success, and knowledge of the Taiwanese educational system.

Requirements

• Excellent written communication skills and impeccable grammar
• A strong command on written & spoken Mandarin Chinese/Taiwanese/Taiwanese Mandarin is a must

Responsibilities

• Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success
• Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment
• Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement
• Initiate proactive outreach to encourage and boost product adoption
• Maintain regular engagement through various touchpoints throughout the customer journey
• Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings
• Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership
• Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns

Preferred Qualifications

• You would likely need at least 1 year of experience in the field of customer success
• Experience and/or knowledge of the Taiwanese educational system
• Experience in consumer products in the ed-tech sector is a bonus
• Working with CRMs such as Salesforce, Gainsight, or Zendesk is a bonus

Benefits

• Quizizz covers health care benefits for you, your family, and your parents
• Quizizz invests in employee's learning and development through books and courses
• Quizizz provides healthy lunches, dinners, and a stocked pantry to snack on all day