Remote Customer Success Manager

Summary

Join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Requirements

• 3+ years of success as a customer success manager, consultant, technical account manager or equivalent
• Proven track record of driving measurable customer outcomes and success
• Experience managing large, sophisticated projects and/or programs
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Has handled ambitious or complex customers or situations and can demonstrate resolutions
• Must work within a team environment with sales, services, product and marketing peers
• Ability to navigate data and people to find answers

Responsibilities

• Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale
• Leads the adoption of all licensed products and ensures the customers are receiving business value and return on investment
• Recommends and executes joint success plans with their portfolio of customers
• Executes business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services)
• Captures metrics and KPIs and documents them in Salesforce
• Helps customers plan and execute a digital shelf program - this is often organizational change for our customers and a key piece of the role!
• Evangelizes customer success stories and customer success systems and processes

Benefits

• Competitive Salary
• Equity
• 401 (k)
• Unlimited Vacation
• Full Benefits: Medical, Dental, and Vision Insurance
• Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
• FSA: Medical, Commuter, and Dependent Care
• Referral Bonuses