Singular is hiring a
Customer Success Manager, Remote - China

Summary

The job is for a Senior Customer Success Manager at Singular who will manage customer relationships, drive product adoption, coordinate with internal teams, and ensure customer success and satisfaction. The ideal candidate should have 5+ years of experience in Management Consulting or Customer Success, strong leadership skills, impressive communication skills, data-driven mindset, expertise in leading meetings, and collaboration skills.

Requirements

• Ideally 5+ years of experience in Management Consulting or Customer Success
• Experience in working with complex technologies, several different stakeholders across different divisions
• Strong leadership skills
• Impressive executive presence and communication skills
• Extremely data driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption
• A proven track record in a consulting role and customer facing environment. Ability to leverage your business acumen to assess client needs and drive outcomes is critical to success in this role

Responsibilities

• You’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth
• Develop and deliver a roadmap to success. Drive product adoption and ongoing usage of Singular, while promoting customer satisfaction and advocacy
• Manage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance
• Partner with the Sales team to advance account renewals and expansion
• Lead the process for aligning the marketing executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes
• Proactively identify accounts risks and develop save plans (coordinating activities internally within Singular and external with customers) to resolve
• Analyze your portfolio, identify risks and opportunities and prioritize for impact
• Communicate performance opportunities and technical overviews to coordinate solutions internally across marketing, product and support teams

Preferred Qualifications

Industry experience would be to your advantage but not necessary. Specifically familiarity in mobile, data-driven marketing and SaaS solutions for marketing

Benefits

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics