Smartling is hiring a
Customer Success Manager in Ireland

Summary

Smartling is hiring a remote Customer Success Manager to ensure customer health and retention. The goal is to help customers adopt and deeply leverage the Smartling solution, partnering with other teams to achieve objectives and realize value.

Requirements

• Minimum 3 years of experience in a B2B customer success/client services/account management role
• Detail-oriented with proven ability to manage multiple relationships and stay organized
• Experience managing contract renewals and up-sells
• Proven ability to network and manage relationships across different functions within a global customer organization
• Aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
• Business acumen and experience leading and preparing customer presentations/meetings including working with data
• Bachelor’s degree
• A home office setup conducive for working remotely

Responsibilities

• On-boarding: Take a leading role in ensuring successful customer onboarding, provide training, and manage project timelines
• Customer Communication and Education: Develop communication cadence, assess requirements, resolve problems, and serve as the customer's voice within Smartling
• Customer Retention and Growth: Implement account planning strategies, establish trusted advisor relationships, manage renewals, and help customers expand their use cases with Smartling
• Demonstrating Value: Lead business review meetings, facilitate workshops, and enjoy participation in Smartling events for customer marketing activities

Preferred Qualifications

• Experience with translation, localization, and internationalization processes
• Knowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise business customers
• An understanding of modern software development processes like continuous delivery

Benefits

• Freedom: We are remote-first
• Growth: An opportunity to learn and advance your career
• Wealth: Offers a competitive salary
• Wellness: Company-sponsored Health insurance plan & pension plan with company matching
• Balance: Flexible PTO + bank holidays; generous parental leave
• Culture: An energetic, value-driven, and fun culture and team spirit
• Bonus: Employee referral programs and apple equipment