Snappt is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Snappt, a tech startup focusing on fraud detection technology. The role involves building relationships with customers, advocating for them, retaining and growing customers, collaborating with cross-functional teams, improving processes, providing training, creating playbooks, and working remotely.

Requirements

• 2-3 years experience in Customer Success
• Background in managing a portfolio of top tier clients
• Excellent communication skills (written & verbal)
• Role up your sleeves and get things done attitude
• Proficiency in CRM systems, ticketing platforms, and data manipulation
• Strong data analysis skills
• Empathetic mindset
• Willingness to work collaboratively with cross-functional teams

Responsibilities

• Build and maintain strong relationships with customers
• Collect feedback, insights, and pain points from customers
• Identify expansion and upsell opportunities within the existing customer base
• Monitor customer health, analyze customer performance metrics, and provide proactive solutions
• Work closely with Sales, Marketing, Product, and Operations teams
• Offer hands-on assistance to our Client Support team, as needed
• Analyze current processes and identify areas to optimize and streamline business operations
• Participate in training and enablement programs for customers
• Collaborate with leadership to define Customer Success goals, KPI’s, and strategies
• Design and execute Customer Success playbooks

Preferred Qualifications

Previous experience in the multifamily industry or property tech

Benefits

• Remote work
• Company-supported retreats and events