TaskRabbit is hiring a
Customer Success Manager

Summary

The job is for a Tasker Success Manager in Berlin, Germany at Taskrabbit, a remote-first company. The role involves managing and maintaining relationships with cross-functional teams, communicating effectively, analyzing data, organizing tasks, executing strategies, and building rapport with the Tasker community.

Requirements

• Based in Berlin or an easily commutable distance into this city
• Fluent German speaker, Arabic also an added advantage
• Eligible to work in Germany, we do not sponsor visas for this role

Responsibilities

• Conduct weekly office hours and workshops with Taskers
• Ensure a positive experience after activating, optimize productivity, and provide strategic guidance to retain valuable Taskers
• Make strategic recommendations about how our programs and communications should evolve
• Responsible for program metrics performance around utilisation, invoicing, and retention
• Master the Tasker lifecycle, rigorously apply data to identify gaps and opportunities in the Tasker experience

Benefits

• Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance
• Generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more
• Taskrabbit is a Remote-First Company. We value flexibility and commitment to regular in-person connection