Venn is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Venn, a tech company that focuses on improving multifamily living experiences. The role involves engaging newly launched property management teams, understanding their priorities, tracking user engagement, providing support and training, soliciting feedback, navigating internal departments, and leveraging analytical skills to drive client satisfaction and retention.

Requirements

• 2 - 5 years of experience managing customer relationships in B2B SaaS companies
• Highly organized with a strong ability to prioritize across multiple projects
• Attention to detail and commitment to quality
• Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people
• Determined and results-oriented
• Collaborative team-player

Responsibilities

• Engage newly launched property management teams to ensure adoption and increase product usage
• Understand property management teams’ priorities and objectives and support them through Venn’s platform and initiatives
• Track and report on user engagement internally and externally
• Provide hands-on support and training resources to clients, encouraging their self sufficiency in the platform
• Solicit and respond to client feedback, and find ways to tailor and improve the partnership, including through data insights & creative initiatives
• Deftly navigate internal cross-functional departments and external stakeholders to achieve results effectively

Preferred Qualifications

• East Coast/Central time zones highly preferred
• Startup experience preferred
• Prop tech experience is a plus
• Exposure to and familiarity with CRM and project management tools

Benefits

For New York-based candidates, this position has an estimated annual salary range of $80,000 to $110,000, plus benefits and opportunities for equity