Vidyard is hiring a
Customer Success Manager, Remote - Canada

Summary

The job description is for a Customer Success Manager role at Vidyard, a company offering video messaging tools and digital sales room platform. The role involves managing key accounts customers to ensure they gain the full value of the Vidyard platform throughout their entire lifecycle. This is a remote position open to candidates in Canada.

Requirements

3+ years experience in a customer success or account management role

Responsibilities

• Assist with the implementation of Vidyard for new customers helping them to reach critical adoption milestones
• Regularly assess the health of customer accounts to highlight key opportunities and potential growth areas concerning video
• Serve as the customer advocate to ensure product feedback is passed to the development team
• Work with the technical support team to ensure customer issues are addressed, and support materials are accessible
• Share best practices and strategies for managing, publishing, optimizing and tracking video content
• Help to create, manage and implement customer success initiatives (coordinate with other teams as required), including: - Customer newsletters - Totango tracking - User nurture emails and new feature announcements - Surveys - Client services – Coordinate video migrations, account organization, custom development efforts and more

Preferred Qualifications

Previous experience in a B2B SaaS environment is preferred

Benefits

• Competitive pay
• Comprehensive, flexible benefits on day one
• Wellness allowance to spend on what's important to you
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match
• Stock options
• Flexible holiday program
• Home office stipend
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all. Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration