AUTOPAY is hiring a
Customer Success Representative, Remote - Worldwide

Summary

The Customer Success Representative is responsible for ensuring customer satisfaction with the auto loan refinance experience and providing exceptional customer service while diffusing escalation calls from customers. The role requires an Associates Degree or Bachelor’s degree in English, Communications, or Marketing, experience in customer service, telemarketing, quality assurance, or inside sales, fluency in Spanish, strong communication skills, detail-orientation, technical proficiency, high level of personal motivation, professionalism, and integrity. The position is 100% remote and offers benefits such as medical insurance, dental insurance, vision insurance, flexible spending accounts (FSA) and health savings accounts (HSA), supplemental insurance, 401(k) retirement savings plan, paid time off (PTO), paid holidays, and compensation of $20.00/hr.

Requirements

• Associates Degree or Bachelor’s degree in English, Communications, or Marketing is required
• Experience in customer service, telemarketing, quality assurance, or inside sales is helpful
• Must be computer efficient, working between multiples systems and monitors simultaneously

Responsibilities

• Ensure customer satisfaction with the auto loan refinance experience
• Provide exceptional customer service while diffusing escalation calls from customers

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Supplemental Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Paid Holidays