Prospect is hiring a
Customer Success Representative, Remote - Canada

Summary

The job is for a Customer Success role at Prospect, a remote startup that provides a lead generation app. The employee will handle technical support issues, account management, and help shape the roadmap based on customer feedback. The employee will work remotely full-time and receive benefits through their company HSA (for people living in Canada).

Requirements

• 1-2+ years of customer support and account management experience
• Technical chops (you can learn technical troubleshooting concepts quickly)
• Great e-writing skills (you can clearly and cleanly communicate over email, Slack, chat, etc)
• High level of organization and self-motivation

Responsibilities

• Prioritizing support tickets and answering them as soon as possible
• Hopping on Zoom calls to diagnose problems and educate users
• Working directly with Engineering to funnel customer feedback and requests
• Analyzing daily usage metrics to better understand users
• Taking actionable steps to engage accounts based upon user engagement
• Creating Intercom campaigns to engage and educate users
• Working closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc)

Preferred Qualifications

• Past remote work experience
• Worked at a startup or a SaaS company before
• Experience with Salesforce (CRM) and Intercom (or similar tools)
• Familiarity with Chrome Extensions

Benefits

• Salary: $45,000 - $50,000 US dollars. per year
• 4 weeks paid time off
• Ability to work fully remote from anywhere in the world
• $1,500 annual continued learning budget (for books, courses, and self-improvement)
• $1,000+ annual travel spending allowance (money to spend during your vacation)
• Benefits (health, dental, etc) through our company HSA (for people living in Canada)