ShiftCare is hiring a
Customer Support Agent

Summary

ShiftCare is a rapidly growing SaaS company seeking a dedicated and experienced Customer Support Agent to join their team. The ideal candidate will have prior experience supporting SaaS platforms, be proficient in using Intercom, and have excellent English communication skills. The role involves providing exceptional customer support through various channels, collaborating with the Product and Development teams, and maintaining a high standard of professionalism and empathy.

Requirements

• Previous experience in a customer support role, specifically supporting SaaS platforms
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
• Exceptional English communication skills, both written and verbal
• Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Intercom, etc.)
• Ability to conduct support calls over the phone and via Zoom
• Strong problem solving skills (ability to think critically and learn on-the-fly)
• Resourceful and creative in finding solutions to customer issues
• Ability to troubleshoot and utilise resources to answer questions on baseline topics
• Ability to work independently in a remote environment

Responsibilities

• Provide exceptional customer support through various channels, including Intercom chat, email, phone, and Zoom
• Handle customer inquiries and issues efficiently, ensuring timely resolution
• Document customer interactions and maintain accurate records
• Use the ShiftCare platform to support customers, drawing from personal experience with the product
• Collaborate with the Product and Development teams to provide feedback and help improve our offerings

Benefits

• Supportive Team Environment
• Customer-Centric Approach
• Growth and Momentum
• Product Feedback