Jumpseller is hiring a
Customer Support - Ecommerce Specialist in Chile

Summary

The job is for a Customer Support Team member at Jumpseller, an e-commerce platform. The role involves responding to merchant inquiries via email, identifying and documenting customer issues, and acting as a liaison between the merchant base and Design & Development teams. The position is remote but requires occasional visits to the office in Santiago de Chile.

Requirements

• Passionate, caring and empathic person
• Incredibly resourceful and exceptional at finding solutions even when there is no clear path
• An advanced computer and Internet user
• Previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles
• Excellent in communication and teamwork
• Spanish native speaker
• A relevant bachelor/master degree is appreciated, but not mandatory
• Demonstrated previous professional experience in Support of Software, Ecommerce or Marketing roles
• Advanced computer skills
• Ability to communicate clearly in writing and orally in English

Responsibilities

• Help merchants setting up their e-commerce solution
• Help them solving their e-commerce doubts and problems
• Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp)
• Identify, document and prioritize customer reported issues to the development team
• Document & automatize replies for frequently asked questions
• Gauge the usability of new and existing features, and making constructive suggestions for change

Preferred Qualifications

• Written fluency in Portuguese or other languages is a plus
• HTML experience is a plus

Benefits

• Competitive pay
• 20 paid vacations days
• Performance based bonus every 4 months
• Be in an informal environment, working for a global market
• Work on a MacBook + external 27" monitor