Truework is hiring a
Customer Support Specialist in Worldwide

Summary

The job description is for a Customer Support Specialist role at Truework, handling high-volume customer support tickets, troubleshooting technical issues, and engaging in proactive customer outreach initiatives. The work schedule is Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time, and the position is remote.

Requirements

• Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment
• Are dedicated to delivering a world-class customer experience
• Hold yourself to the highest standards when it comes to organization and efficiency
• Thrive in a fast-paced, collaborative environment
• Are resilient and known for remaining calm in high-pressure situations
• Have excellent verbal and written communication
• Are highly disciplined and can juggle multiple moving pieces and details at once
• Have a proven track record of excellence
• Are adaptable and motivated with a strong work ethic
• Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions

Responsibilities

• Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 50-60 daily tickets while meeting SLAs
• Troubleshoot complex technical issues, providing clear solutions to customers
• Engage in proactive customer outreach initiatives to minimize recurring issues
• Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards
• Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users
• Escalate ambiguous issues to the appropriate teams for resolution
• Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks

Preferred Qualifications

• A Bachelor’s degree in a related field
• Enjoy following a process and are motivated to point out areas for continuous improvement

Benefits

• Our cash compensation for this role is targeted at $16 - $21 per hour
• Employer-sponsored insurance options for Medical, Dental and Vision
• Life insurance, STD, LTD
• Paid parental leave
• 401(k) through Guideline
• Equity options
• TruePerks
• Commuter, FSA, HSA, and dependent FSA accounts all available