TLNT is hiring a
Customer Support Specialist in Mexico

Summary

The job is for a Customer Support Specialist (E-commerce) at a company offering premium lifestyle and wellness products. The role involves customer service operations, order management, sales operations, and special projects. Requirements include 3+ years of customer service experience, proficiency in Google Suite and Microsoft Office, ecommerce or retail experience is preferred, empathy for customers, passion for ecommerce, retail brands, and products, meticulous attention to detail, exceptional analytical and communication skills, and ability to leverage the latest tools. The position offers a competitive salary, full-time employment, work from home option, 10 days PTO + 9 US holidays, and additional perks.

Requirements

• 3+ years of customer service experience with an excellent track record at a world class company
• Google suite (i.e. Gmail, Sheets), Microsoft Office (Excel, Powerpoint)
• Empathize and anticipate customer needs and deliver exceptional customer service
• Being passionate about ecommerce, retail brands and products
• Nothing gets by you - you have meticulous attention to detail
• Exceptional analytical and communication skills
• Leverage the latest tools, and tactics to optimize and work within a fast moving environment

Responsibilities

• Review and enter customer purchase orders to ensure accuracy and successful fulfillment
• Manage orders from receipt and confirmation to successful delivery while anticipating and resolving potential issues in a timely manner
• Respond to customer inquiries via email and phone and provide an exceptional customer experience
• Escalate issues or questions to senior team members to determine appropriate resolution and response
• Provide feedback to our team on ways to improve our service and offering
• Assist with inventory and site content updates
• Data entry and auditing documents for accuracy
• Data analysis and reporting
• Accounting and reconciliation
• Process documentation and training other team members

Preferred Qualifications

Ecommerce or retail experience is a plus (i.e. Shopify, working in a store, running an online business, etc.)

Benefits

• Competitive salary
• This is a full-time, long-term position
• The position is immediately available and requires entering into an independent contractor agreement with TLNT
• Work from home
• Monday through Friday, 8am to 5pm (+/- 2 hour accepted) - PST
• 10 days PTO + 9 days US holidays
• Additional perks