VERO is hiring a
Customer Support Specialist in United States

Summary

The job is for a Customer Support role at VERO, a SaaS platform for rental real estate. The role involves supporting renters and property managers, delivering excellent customer service, and actively engaging with applicants to increase occupancy rates. The ideal candidate has exceptional troubleshooting skills, strong organizational abilities, and a passion for building valued relationships with customers.

Requirements

• Passion for helping others and a desire to find a solution that meets their needs
• Exceptional troubleshooting and investigative skills, with a knack for creative problem-solving and a make-it-happen spirit
• Ability to rapidly switch gears while retaining focus on the bigger picture
• Ability to explain complex topics in easy-to-understand and concise language [English]
• Ambition, eagerness, and the will to learn and improve upon your skills
• Strong organizational and time management skills
• A passion for building valued relationships with customers
• A strong attention to detail

Responsibilities

• Deliver highly responsive proactive support to users and clients
• Troubleshoot concerns and answer questions for our strategic clients
• Become a VERO product expert, always curious to discover how to best use the product to achieve customer outcomes
• Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction
• Accurately and efficiently complete application review tasks for clients
• Track activity, actions, and results on proactive support for users
• Collaborate with team members and cross-functional teams to grow and improve the concierge service offering

Preferred Qualifications

• Prior SaaS product support experience
• Experience with Intercom, Guru, Jira, FullStory
• Knowledge of the multi-family residential rental process

Benefits

• Competitive compensation package
• Great medical, vision, dental, and commuter benefits
• Flexible vacation policy
• Work from home or from one of our hubs in New York City or Dallas