ModSquad is hiring a
Customer Support: Inbound Messaging - Japanese, Remote - Peru

Summary

The job is for a fully remote Customer Support Representative position with ModSquad's music streaming service partner. The role requires proficiency in Japanese and English, responding to customer inquiries via inbound messages, and adhering to specified orientation and production hours. Workspace requirements include a dedicated laptop or desktop computer, MSQ security software, 2FA app, webcam or smartphone, stable internet connection, and dual monitors.

Requirements

• Qualified applicants will have to complete language assessments in Japanese and English
• Strong desire to create a unique experience for each individual customer
• Enjoy providing exceptional Customer Support
• Provided Customer Support via inbound web messages in the past
• Professional/business level proficient in Japanese and English
• Provided web messaging support to 3-5 customers at the same time

Responsibilities

Respond to customer inquiries via inbound messages in Japanese

Benefits

This is a fully remote opportunity