Dialpad is hiring a
Customer Support Representative in Japan

Summary

The job description is for a member of the Customer Support Team at Dialpad. The role involves responding to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels, resolving and troubleshooting simple or complex issues, and providing timely and accurate customer feedback. The candidate should have a minimum of 3 years in customer support and proficiency in Windows/Mac OS, as well as good written and verbal communication skills. Dialpad offers competitive salaries, stock options, flexible time off, medical, dental, and vision plans, a monthly stipend for cell phone and internet bills, home office equipment, gym memberships, wellness events, continuing education expenses, and a commitment to diversity, equity, and inclusion.

Requirements

• Minimum of 3 years in customer support
• Proficiency in Windows/Mac OS

Responsibilities

• Respond to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels
• Resolve and troubleshoot simple or complex issues relating to customers

Benefits

• Competitive salaries
• Stock options
• Flexible time off
• Medical, dental, and vision plans for all employees
• Monthly stipend to help cover cell phone bill, home internet bill, home office equipment, gym membership costs
• Variety of wellness events
• Yearly stipend for continued learning and education expenses