Deal Desk Manager

Summary

Join Abridge as a Deal Desk Manager and optimize the sales process by managing complex customer contracts and sales deals. You will act as a liaison between sales, finance, and legal teams, ensuring deals are compliant, profitable, and strategically aligned. Responsibilities include managing deal processes in CRM and contract management software, reviewing proposals and contract terms, identifying process improvements, and collaborating with sales teams on deal structuring and negotiation. You will also provide training to the sales team and stay updated on market trends. This role requires a Bachelor's degree, 4+ years of relevant experience, strong analytical skills, and proficiency in Salesforce and Ironclad. The ideal candidate will be self-motivated, detail-oriented, and able to work effectively in a fast-paced environment.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field
• 4+ years of experience in a deal desk, sales operations, finance, or contracts/paralegal role, preferably in a SaaS/software environment
• Strong grasp of revenue recognition principles, financial modeling, and contract management
• Excellent analytical, problem-solving, and decision-making skills
• Ability to work effectively with cross-functional teams, build strong relationships and communicate persuasively to influence outcomes
• Proficiency in Salesforce CRM, Ironclad contract management, and other sales automation software
• Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment
• Ability to work through ambiguity and positively respond to rapid change
• Self-motivated and resourceful, able to work independently with minimal supervision

Responsibilities

• Become the expert in Abridge’s pricing models, products, and contract terms to assist our Commercial teams with deal structure, quoting, and revenue generation
• Own deal process and operations within our CRM (Salesforce), contract management software (Ironclad), and approvals process
• Manage the deal approval process, ensuring efficient coordination and communication among key stakeholders such as finance, legal, and commercial departments to secure necessary endorsements and approvals
• Rigorously review deal proposals, pricing strategies, and contract terms to assess risks, opportunities, and compliance with operational standards
• Identify and implement improvements in the deal desk’s workflows, increasing efficiency and effectiveness
• Use analytical skills to optimize deal structures and discounting strategy for maximum profitability and alignment with strategic goals
• Collaborate with sales team members in identifying and mapping organizational structure for our customers to optimize our engagement strategy
• Work closely with sales teams to advise on and refine deal structuring and negotiation tactics, leveraging a deep understanding of market dynamics and common legal constraints
• Maintain meticulous records of deal terms, approvals, and communications, safeguarding the company’s interests
• Empower and equip the sales team with the necessary knowledge and tools regarding deal desk processes through targeted training sessions
• Stay abreast of market trends, regulatory changes, and technological advancements that could impact deal structuring and sales strategies

Benefits

• Generous Time Off : 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans : Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA
• Paid Parental Leave : 16 weeks paid parental leave for all full-time employees
• 401k and Matching : Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget : Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave : 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity : Competitive compensation and equity grants for full time employees