Deal Desk Manager

Summary

Join DataDome as their first Deal Desk Manager in NYC, reporting to the COO. You will be the strategic point person for commercial deal execution, balancing speed, structure, and compliance across high-value cybersecurity contracts. Collaborate with Sales, Legal, Finance, Ops, Security, and Tech teams to accelerate deal cycles while ensuring policy adherence. Key responsibilities include supporting sales teams throughout the deal lifecycle, reviewing and validating contracts, managing the deal approval process, ensuring compliance, optimizing processes, and providing insights to leadership. The ideal candidate will have extensive experience in deal desk management within cybersecurity or enterprise SaaS, a deep understanding of SaaS metrics, and strong communication skills. DataDome offers a flexible work environment, comprehensive health benefits, professional development opportunities, paid time off, and other employee perks.

Requirements

• 6+ years of experience in Deal Desk, Revenue Operations, Sales Operations, or Finance at a cybersecurity or enterprise SaaS company
• Proven experience supporting enterprise sales cycles and large, complex deals involving security and compliance review
• Deep understanding of SaaS metrics and business models, including ARR, discounting, and renewal management
• Familiarity with sales and legal processes tied to data protection, security SLAs, and procurement compliance
• Experience with Salesforce CRM and Salesforce RCA
• Strong attention to detail, organizational skills, and the ability to manage multiple deadlines
• Excellent communication skills; able to influence and educate stakeholders across departments
• Bachelor's degree in Business, Finance, or a related field

Responsibilities

• Support the Sales Department: Act as a point of contact for account executives to expedite deal processes, reducing sales cycle time and improving deal efficiency
• Support the Sales teams on the full deal lifecycle for new sales, renewals, and upsells, ensuring that deals are structured for success and compliance
• Support the Sales teams on complex or non-standard deals, offering guidance on contract terms, pricing models, and negotiation tactics
• Review and validate contracts, order forms, and quotes, ensuring accuracy and adherence to internal policies
• Serve as the subject matter expert on pricing, discounting, term structuring, and commercial approvals for key customers with our strategy team
• Deal Review and Approval Process: Develop and manage the deal approval process, ensuring timely review by relevant stakeholders
• Implement a structured process for approvals, providing transparency and consistency across the organization
• Collaborate with legal, finance, product, account management teams to assess non-standard terms, manage risks, and address customer requirements
• Risk Management and Compliance: Ensure all deals comply with company policies, legal guidelines, and any regulatory requirements
• Assess and manage potential risks in deal terms, flagging any issues that could impact the company’s liability or profitability
• Collaborate with Legal and Securty teams to align customer terms with industry-specific compliance needs (e.g., SOC 2, GDPR)
• Process Optimization: Help build a scalable deal desk framework and governance model
• Identify opportunities to improve deal desk processes, tools, and workflows to enhance deal velocity and reduce bottlenecks
• Work on implementing automation tools or CRM optimizations to streamline the deal desk’s operations
• Provide actionable insights to leadership on deal velocity, pricing trends, and approval bottlenecks
• Train Sales and Account Manager teams on deal processes and tools

Preferred Qualifications

MBA or equivalent experience a plus

Benefits

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best
• Professional Development : #Growth is part of our DNA, therefore we invest in your personal learning and development
• Events & Teambuilding : Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual offsite, winter party, lunch & learns, & much more
• Parent Care: Gifts & care packages to celebrate growing families
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays + 12 national holidays
• 401 K eligibility + matching