Deliverability Specialist

Summary

Join Sinch's growing team as a Deliverability Operations Specialist and contribute to ensuring customer satisfaction with email delivery on Mailgun and Mailjet platforms.

Requirements

• Minimum of 2 years' experience in an email deliverability role
• Strong familiarity with end-to-end delivery (IP addresses, DNS, SMTP, authentication, etc.)
• Knowledge of ISP/domain-specific delivery policies, deliverability, best practices, and anti-spam laws like CAN-SPAM and CASL
• High capacity for making swift prioritizations and actions as needed to support both our internal teams and our customers
• Proficiency with data analytics tools (familiarity with Kibana or similar is a plus!), including using the data to analyze, report, and make delivery related decisions
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• Outstanding verbal and written communications skills

Responsibilities

• Measure and improve the reputation of our sending infrastructure to ensure delivery rates are always within an acceptable range
• Investigate, diagnose, and remediate delivery and deliverability issues by collaborating with customers, internal teams, mailbox providers, and anti-spam vendors
• Analyze Delivery Status Notification (DSN) messages to optimize our bounce classification system
• Assist Deliverability Engineers in reviewing and managing our IP inventory
• Use the data from billions of SMTP connections to identify connection and throughput limits and propose modifications
• Collaborate with our Deliverability Services teams with the onboarding and ongoing support of their clients
• Work closely with our Reputation Engineering team to propose and build improvements to our platform
• Participate in the email community and represent Sinch Email at industry events such as M3AAWG, and contributing to building a network in the industry

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• TAKE A BREAK: Enjoy a generous paid time off program
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice