Demand Manager

Summary

Join Feedzai as a Demand Manager and play an integral role in delivering the RiskOps platform to major financial institutions. Partner with the delivery team to understand and plan client requests, utilizing the platform's capabilities. Collaborate with various teams, including Risk & AI consultants, Business Analysts, Customer Success Managers, and Project Managers, to deliver value to customers. Assess progress on product backlog items, strategically plan and prioritize tasks, and ensure the accuracy and completeness of requirements data integrity. Serve as a point of contact for critical issues and escalations, ensuring timely resolution. This role requires strong communication, negotiation, and problem-solving skills, along with experience in software demand management and cross-departmental engagement.

Requirements

• 3y+ experience in software demand management
• Cross department engagement experience
• Ability to work with clients in a consultative manner
• Good understanding on the software standard delivery model
• Excellent negotiation skills and strategic goals management
• Problem-solver & get things done mindset
• Data-driven and continuous improvement mindset (system thinker)
• Familiarity with kanban, jira and dashboarding
• Excellent English communication skills, both verbal and written

Responsibilities

• Work closely with Risk & AI consultants, Business Analysts, Customer Success Managers and Project Managers, with the goal of delivering value to customers
• Engage with the Service Manager to assess progress on items in the product backlog as well in planning and prioritize tasks strategically
• Get acquainted with Feedzai's RiskOps platform, to ensure the accuracy and completeness of requirements data integrity
• Review and making decide on requirements approval or rejection
• Serve as a point of contact for critical issues and escalations, ensuring timely resolution