Digital Account Manager

Summary

Join New Era Technology as a Digital Account Manager for a global pharmaceutical company. You will lead website portfolio projects, collaborating with various teams to ensure successful execution and adherence to project plans. This role requires proactive problem-solving, strong relationship-building skills, and the ability to manage multiple projects simultaneously. You will be responsible for tracking progress, resolving issues, and providing feedback to improve operational efficiency. The ideal candidate possesses a Bachelor's degree, 10-12 years of digital marketing experience, and a proven ability to manage multiple projects and deliver client-focused solutions.

Requirements

• Bachelor’s Degree
• 10-12 years of digital marketing experience

Responsibilities

• Ensure launch readiness capability to support upcoming and ongoing launches
• Support the development of website standards and guidelines that enable teams to deliver a purposeful, relevant, and intuitive website experience based on unique customer needs
• Ensure frequent, continuous, and effective communications with team members and stakeholders to set expectations and negotiate priorities appropriately
• Define, oversee, and maintain a master timeline for all websites in motion utilizing project management software
• Track and communicate the progress of initiatives to internal stakeholders and external agency partners
• Ensure the timely and successful delivery of websites according to company standards
• Proactively identify and resolve issues before they impact the business
• Provide ongoing solutions and feedback to help improve the operating model, streamline work across the affiliate, and enable compliance and efficiency
• Partner with marketing teams and internal capabilities teams across affiliates to understand brand strategy and deliver the best experience for our customers
• Consolidate and deliver feedback between internal partners while looking for operational efficiencies to streamline work
• Review the overall health of websites using data-driven information to interpret monthly reports and influence website enhancements
• Demonstrate knowledge and experience in applying accessibility principles and inclusive design to create accessible websites

Preferred Qualifications

• Launch experience
• Knowledge of digital development lifecycle principles and best practices
• Understand agency structures and processes
• Demonstrate strong working knowledge of MLR process steps
• Understand the complexity of website tactics
• Proven ability to manage multiple projects at a time
• Demonstrated enthusiasm and ability to work under pressure to meet deadlines
• Proven ability to be an agile learner
• Experience delivering client-focused solutions to meet customer needs
• Demonstrated verbal and written communication skills
• Proven planning and organizational skills
• Ability to lead without authority
• Product launch experience with a pharmaceutical brand
• Project Management and/or Account Management Experience
• Seeks out and acts on feedback; strong self-awareness and demonstrated EQ
• Understand and support use of agile methodologies
• Exemplify professional experiences working with diverse teams, populations, and cultures