Digital Adoption Intern

Summary

Join Veolia Group, a global leader in environmental services, as a Digital Adoption Intern and contribute to a cleaner, more sustainable world. You will be responsible for deploying and maintaining the VEOLIA Asset Performance Management (APM) platform, InSight, which provides advanced data and analytics to water treatment professionals. This role involves implementing InSight for various water treatment applications, providing remote technical support to field service representatives, account managers, and customers, and supporting the lifecycle of digital services. You will also be responsible for responding to service requests within specified SLAs and following Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency.

Requirements

• Bachelor’s degree in chemical/environmental/mechanical/civil engineering, Chemistry, Computer Science, Information Technology or Data Science (or equivalent field) from an accredited university or college
• Possess excellent written & verbal communication skills
• Demonstrate problem-solving skills
• Exhibit the ability to prioritize, shuffle, & organize work to meet conflicting deadlines and work in a fast-paced environment
• Show self-motivation, a willingness to learn, and the ability to work independently with minimal guidance
• Is able to work collaboratively and energetically with remote individuals and teams to support existing and new customers
• Good troubleshooting skills on device hardware and software

Responsibilities

• Implement the VEOLIA Asset Performance Management (APM) platform, InSight, for various water treatment applications including Reverse Osmosis, Drinking Water Ultra Filtration plants, Membrane Bioreactor (MBR) wastewater plants, Cooling Towers, Boilers, and Wastewater plants
• Provide expert remote technical support to Field Service Representatives, Account Managers, and customers to enable deployments, configurations, and troubleshoot data logging to ensure data connectivity & quality
• Support the lifecycle of digital services including account/user management, reporting, alarms, connectivity troubleshooting, and other maintenance activities
• Respond to service requests within specified SLAs
• Follow Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency

Preferred Qualifications

• Must have Proficiency in French
• Experience with AWS (Lambda, S3), Atlassian Tools (Jira), Microsoft SQL Server, and/or Oracle database
• Strong interpersonal and leadership skills; Consummate Team Player; Ability to work in a dynamic environment with a wide variety of teams and individuals in global locations
• Knowledge of water treatment processing technologies
• Technical subject matter expert of SaaS platform & hardware deployment and lifecycle
• Familiarity with IIoT
• Basic knowledge of data analytics