Director, Business Systems

Summary

Join Dandy, a transformative force in the dental industry, as their Director of Business Systems. Lead the strategic roadmap and evolution of core enterprise applications, including NetSuite, Salesforce, and Zendesk. Cultivate strong relationships with senior leadership, acting as a strategic advisor. Mentor and empower a high-performing team, driving system optimization and operational excellence. Ensure systems meet current demands and are strategically positioned for hyper-growth and future scalability. This role requires a proven track record in business systems leadership and a deep understanding of enterprise architecture. The ideal candidate will be a strategic thinker with exceptional stakeholder management and communication skills.

Requirements

• 10+ years of progressive experience in Business Systems, with at least 3+ years in a strategic leadership role managing multiple teams or functions
• Demonstrated expertise in defining and executing system roadmaps that directly support aggressive business growth
• Proven ability to build, develop, and scale high-performing technical and functional teams , including experience managing managers or lead individual contributors
• Exceptional stakeholder management and executive communication skills , with a track record of influencing strategic decisions and driving cross-functional alignment
• Functional and technical expertise in Business Systems delivery
• Strong understanding of enterprise architecture principles and how to design scalable, secure, and integrated business systems
• Experience in a high-growth tech environment
• Expert-level project and program management skills, capable of overseeing multiple complex initiatives simultaneously
• Experience in the venture-backed/startup/tech space, with a track record of being agile

Responsibilities

• Define, own, and continuously evolve the multi-year strategic roadmap for all core business systems (NetSuite, Salesforce, Zendesk, and their integrations) , ensuring direct alignment with overarching company objectives, including revenue growth, operational efficiency, and customer satisfaction
• Proactively identify emerging business needs, technological trends, and potential system constraints, translating them into actionable, forward-looking system initiatives
• Champion the long-term architectural integrity and scalability of our enterprise application landscape
• Cultivate deep, trusted relationships with senior leadership (VPs and C-level) across Sales, Marketing, Finance, Operations, Customer Success, and IT, acting as a strategic thought partner and advisor
• Proactively engage stakeholders to understand their strategic priorities, gather critical requirements, and build consensus around complex system solutions and investment decisions
• Effectively communicate complex technical concepts and system capabilities into clear, compelling business value propositions for diverse audiences
• Lead, mentor, and empower a high-performing team of Business Systems Analysts, Administrators, and Engineers , fostering a culture of continuous learning, accountability, and innovation
• Strategically evolve the team's capabilities and structure for scale , including developing specialized expertise and building robust internal talent pipelines
• Implement best practices for system development lifecycle (SDLC), project management, and change management within the team to ensure efficient and high-quality delivery
• Drive talent acquisition and retention strategies, attracting top-tier systems professionals to support our growth trajectory
• Oversee the comprehensive administration, enhancement, and continuous optimization of NetSuite (with a strong emphasis on inventory management, order-to-cash, and financial integrations), Salesforce (for revenue operations and sales enablement), and Zendesk (for customer service efficiency)
• Drive initiatives to streamline end-to-end business processes through system automation and integration, significantly reducing manual effort and improving data integrity
• Establish and monitor key performance indicators (KPIs) for system performance, reliability, and user adoption, providing executive-level reporting on system health and strategic impact

Preferred Qualifications

• Experience within a manufacturing or distribution context
• Deep technical expertise on Salesforce, Netsuite and/or Zendesk

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off