Director, Content Operations

Summary

Join Underdog, the fastest-growing sports gaming company, as a Director of Content Operations! This unique role involves creating and executing a data-driven strategy to optimize content delivery for users. You will lead and mentor a team of content operations associates, collaborating with various departments to ensure seamless coordination. The ideal candidate possesses 5+ years of experience in content operations leadership, strategic thinking skills, and a data-driven approach. This position offers a competitive salary, equity, unlimited PTO, parental leave, and comprehensive benefits.

Requirements

• 5+ years of experience in a Content Operations leadership role
• Be a strategic thinker with experience creating and executing strategies that optimize content display and user journeys, ensuring seamless and timely delivery of relevant content
• Be a proactive problem-solver with a strong ability to identify operational bottlenecks and work cross-functionally to resolve them
• Be data-driven and analytical, with the ability to track KPIs, analyze user trends, and implement A/B testing to continuously refine strategies and improve user engagement
• Be an effective communicator and collaborator, working closely with product, marketing, and engineering teams to influence roadmaps and drive data-backed product improvements
• Be a strong leader, capable of mentoring and developing junior team members, fostering growth while ensuring smooth operational execution and adherence to best practices

Responsibilities

• Create and execute a clearly defined strategy to ensure users are served the right inventory at the right time
• Scale and manage a team of content operations associates
• Act as the key subject matter expert on merchandising products/inventory in a data-driven manner
• Utilize the latest technologies to create a highly personalized user experience
• Own the collaboration between Risk & Trading, Promotions, Product, Data, Technology and Marketing, Product, and Engineering to ensure seamless coordination and operational excellence
• Demonstrate both strategic thinking and operational execution
• Lead and mentor team members

Preferred Qualifications

• Experience leading A/B and multivariate testing strategies to optimize content and user journey strategies
• Expertise in designing and streamlining operational processes and workflows, leveraging automation, AI tools, and data analytics for maximum efficiency
• Proven success in collaborating with senior leadership, offering data-backed insights, and aligning teams around strategic objectives
• A background in the fantasy sports or sports betting industries, with a deep understanding of the unique challenges and opportunities within these markets
• Experience in building and scaling teams, focusing on attracting top talent and nurturing professional growth through mentorship and development

Benefits

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents