Head of Content Operations

Summary

Join UpCodes, a leading compliance and product research platform in the AEC space, as the Head of Content Operations. You will lead a team responsible for managing and scaling a large content library (6M+ sections of building code). This role involves overseeing content team operations, workflow and process management, content strategy and planning, data and performance analytics, and tool and technology management. You will collaborate with various teams, including Content, Product, Sales, and Customer Success. Success in this position requires significant experience in managing large datasets and content within a tech company, a proven track record of process optimization, and a data-driven approach to decision-making.

Requirements

• Experienced: Over 7 years (including 2+ years of management) in a tech company involved in managing large data sets or content
• Process-oriented: Have a proven track record of designing, implementing, optimizing, and scaling operational processes. Excel at juggling multiple projects efficiently while maintaining a keen attention to detail
• Data-driven: Use data to set the right objectives and find the most effective solutions. Your decisions are backed by clear, defendable reasoning, but you also appreciate the role of intuition and conviction
• Open to feedback: Be good at managing feedback and using it as a driving force for your work. Thrive in a fast-paced environment, handling multiple initiatives and perspectives simultaneously while maintaining an optimistic outlook. Be open-minded and not afraid to learn through trial and error, with the ability to navigate complex challenges with versatility and adaptability
• Sweat the small stuff: As a detail-oriented person, raise the team's standards for quality and attention to detail
• Work cross-functionally: Be comfortable working across multiple functions and coordinating collective wisdom to drive the product forward
• Expert communication and documentation: Whether it’s a project brief, launch plan, or Slack message, all communication, communicate efficiently in writing

Responsibilities

• Oversee content team operations: Work closely with management to help set goals for the content team and manage both our internal and contractor team
• Workflow & process management: Develop and refine workflows and internal tooling to streamline Content process and drive towards company goals
• Content strategy & planning: Collaborate with Content, Product, Sales, and Customer Success teams to align content with company goals
• Data & performance analytics: Use data to measure content performance and inform future content strategy
• Tool & technology management: Oversee the tools used in content management (like CMS platforms, analytics tools, and project management software) and ensure the team has the right tech stack to do their work efficiently