Tala is hiring a
Director, Global Operations Analytics in Philippines
Director, Global Operations Analytics closed
🏢 Tala
💵 ~$78k-$163k
📍Philippines
📅 Posted on Jun 12, 2024
Summary
The job is for an Operations Analytics leader at Tala, a global fintech company that provides financial services to underbanked individuals. The role requires creating real-time dashboards, setting performance targets, identifying anomalies, standardizing metrics, overseeing expenses, and having 8+ years of relevant experience in operations analytics.
Requirements
- 8+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization)
- Strong proficiency in Excel and experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau)
- Strong communication skills with the ability to influence in a global, cross-functional environment
Responsibilities
- Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
- Set and monitor team and individual performance targets for Collections & Customer Service teams
- Identify anomalous performance in customer service / collections performance, research root causes and propose solutions to optimize team performance
- Define framework for assessing optimal mix of internal and external resources
- Standardization of Collections & Customer Service metrics
- Oversee non-labor variable expenses
This job is filled or no longer available
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