Tala is hiring a
Director, Global Operations Analytics in Philippines

Logo of Tala
Director, Global Operations Analytics
🏢 Tala
💵 ~$78k-$163k
📍Philippines
📅 Posted on Jun 12, 2024

Summary

The job is for an Operations Analytics leader at Tala, a global fintech company that provides financial services to underbanked individuals. The role requires creating real-time dashboards, setting performance targets, identifying anomalies, standardizing metrics, overseeing expenses, and having 8+ years of relevant experience in operations analytics.

Requirements

  • 8+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization)
  • Strong proficiency in Excel and experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau)
  • Strong communication skills with the ability to influence in a global, cross-functional environment

Responsibilities

  • Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
  • Set and monitor team and individual performance targets for Collections & Customer Service teams
  • Identify anomalous performance in customer service / collections performance, research root causes and propose solutions to optimize team performance
  • Define framework for assessing optimal mix of internal and external resources
  • Standardization of Collections & Customer Service metrics
  • Oversee non-labor variable expenses
Help us out by mentioning to Tala that you discovered this job opportunity on JobsCollider. Your support is greatly appreciated. Thank you 🙏
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Jobs