Tala is hiring a
Director, Global Operations Analytics in Philippines

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Director, Global Operations Analytics
🏢 Tala
💵 ~$78k-$163k
📅 Posted on Jun 12, 2024


The job is for an Operations Analytics leader at Tala, a global fintech company that provides financial services to underbanked individuals. The role requires creating real-time dashboards, setting performance targets, identifying anomalies, standardizing metrics, overseeing expenses, and having 8+ years of relevant experience in operations analytics.


  • 8+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization)
  • Strong proficiency in Excel and experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau)
  • Strong communication skills with the ability to influence in a global, cross-functional environment


  • Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
  • Set and monitor team and individual performance targets for Collections & Customer Service teams
  • Identify anomalous performance in customer service / collections performance, research root causes and propose solutions to optimize team performance
  • Define framework for assessing optimal mix of internal and external resources
  • Standardization of Collections & Customer Service metrics
  • Oversee non-labor variable expenses
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