Tala is hiring a
Director, Global Operations Analytics
closedTala
π΅ ~$78k-$163k
πRemote - Philippines
Summary
The job is for an Operations Analytics leader at Tala, a global fintech company that provides financial services to underbanked individuals. The role requires creating real-time dashboards, setting performance targets, identifying anomalies, standardizing metrics, overseeing expenses, and having 8+ years of relevant experience in operations analytics.
Requirements
- 8+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization)
- Strong proficiency in Excel and experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau)
- Strong communication skills with the ability to influence in a global, cross-functional environment
Responsibilities
- Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
- Set and monitor team and individual performance targets for Collections & Customer Service teams
- Identify anomalous performance in customer service / collections performance, research root causes and propose solutions to optimize team performance
- Define framework for assessing optimal mix of internal and external resources
- Standardization of Collections & Customer Service metrics
- Oversee non-labor variable expenses
This job is filled or no longer available
Similar Jobs
- π°$80k-$150kπWorldwide
- π°$165k-$180kπUnited States
- π°~$171k-$190kπWorldwide
- π°$200k-$230kπWorldwide
- π°~$177k-$266kπIndia
- π°~$60k-$81kπIndia
- π°~$159k-$250kπIndia
- π°$160k-$240kπUnited States
- π°$65k-$75kπWorldwide
- π°~$130k-$145kπCanada