Director, Global Operations Analytics

Summary

The job is for an Operations Analytics leader at Tala, a global fintech company that provides financial services to underbanked individuals. The role requires creating real-time dashboards, setting performance targets, identifying anomalies, standardizing metrics, overseeing expenses, and having 8+ years of relevant experience in operations analytics.

Requirements

• 8+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization)
• Strong proficiency in Excel and experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau)
• Strong communication skills with the ability to influence in a global, cross-functional environment

Responsibilities

• Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
• Set and monitor team and individual performance targets for Collections & Customer Service teams
• Identify anomalous performance in customer service / collections performance, research root causes and propose solutions to optimize team performance
• Define framework for assessing optimal mix of internal and external resources
• Standardization of Collections & Customer Service metrics
• Oversee non-labor variable expenses