Director, Managed Services

Summary

Join Pythian as a Director, Managed Services and lead a global team of managers and consultants delivering 24/7 managed services. You will provide strategic leadership, manage delivery escalations, and proactively plan resource allocation. Responsibilities include pre-sales support, partner collaboration, marketing material creation, financial forecasting, and practice growth. The ideal candidate possesses extensive experience managing technical teams, a strong leadership background, and a relevant technical background (e.g., database administration, software engineering). Pythian offers a competitive compensation package, flexible remote work, professional development opportunities, and a focus on employee well-being.

Requirements

• Demonstrated experience as a manager or director of a technical team or practice with at least 5 years of experience
• A proven record of strong leadership and excellence in people management
• A proven record of excellence in team building with peers and collaborating with other departments to meet organizational objectives
• A technically relevant background such as database administration, software engineering, system administration or other related field that would enable a thorough understanding of the work delivered by the Microsoft Data Platform, Data Ops, and Site Reliability Engineering Managed Services and Consulting teams
• An appreciation of different cultures, and the ability to collaborate and develop meaningful and consistent global solutions
• The ability to handle and resolve ambiguous, confidential and sensitive situations and issues
• Knowledge of industry trends and experience using an array of delivery models and a range of multi-media content delivery tools and techniques
• Ability to articulate their perspective and balance the needs of the organization
• A strong interest in continuous improvement, both at the personal level and among a team

Responsibilities

• Provide strategic leadership and coaching to their assigned reliability consulting practice
• Be heavily involved in delivery escalations and aware of status of all customer programs
• Aware of customer pipeline and able to plan capacity and resource allocation proactively
• Conduct weekly 1:1s with direct reports and develop a regular cadence of skip level meetings with manager’s reports
• Work on strategic proposals/deals for Pythian’s global customer base
• Manage the pre-sales process including ensuring calls are staffed with the correct technical resources, etc
• Be a sales enabler, partner on options for delivery, participating in sales discussions, remotely and at customer sites as required
• Meet regularly with Pythian partners to ensure smooth operations and continued business partnership
• Assist in the creation of public facing marketing material (blogs, podcasts, public speaking)
• Feedback to Offerings on what is resonating and what delivery is hearing in the field
• Financial forecasting, accounting and measuring profitability of engagements with a strong focus on maintaining strong margins and conversation across the practice
• Grow and scale your managed services practice to deliver on Pythian’s market opportunity
• Participate in project retrospectives, looking for opportunities to improve service delivery
• Be an executive sponsor
• Employee engagement and retention of our global talent
• Ensure the delivery of exceptional quality of service provided by their practice to Pythian customers
• Deliver to defined KPIs, gross margin and resource utilization targets

Preferred Qualifications

• Experience managing managers is an asset
• Experience leading global teams

Benefits

• Competitive total rewards package
• Flexibly work remotely from your home, there’s no daily travel requirement to an office!
• Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
• We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
• You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more)
• You will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity