Director of Product Management, Service Transformation

Summary

Join Natera as their Director of Product Management, focused on Service Transformation. This leadership role involves developing and executing strategies to enhance provider and patient experiences, driving growth, and improving operational efficiency across customer service and commercial operations teams. You will lead a team of product managers, create product roadmaps, and collaborate with commercial operations to define processes and SLAs. The ideal candidate possesses extensive product management experience in healthcare, a proven track record of leading organizational transformation, and strong leadership and communication skills. Natera offers a competitive compensation package and a comprehensive benefits package.

Requirements

• Bachelor's degree in business, healthcare, or related field
• 10+ years of product management experience, preferably in the healthcare industry, with a focus on customer service and supporting complex operational processes
• Proven track record of leading organizational transformation and driving customer service excellence
• Strong leadership and team management skills, with experience leading cross-functional teams
• Strong understanding of customer service best practices, tools, and technologies
• Excellent communication, leadership, and interpersonal skills
• Strong analytical and problem-solving skills, with the ability to use data to drive product decisions

Responsibilities

• Develop and lead a product strategy that aligns with Natera’s mission and supports our commercial operations team in delivering exceptional customer service
• Lead a team of product managers to implement innovative, technology-enabled solutions that drive operational efficiencies and consistent service delivery
• Create and maintain product roadmaps, prioritizing features based on internal and external feedback to optimize user experience
• Collaborate with the commercial operations teams to define processes and SLAs to ensure alignment of systems and processes

Preferred Qualifications

Entrepreneurial experience

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits for employees and their immediate families
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program