Director of Internal Communications

Summary

Join KnowBe4 as the Director of Internal Communications and lead strategic employee communications that strengthen our culture and advance business objectives. Serve as a trusted advisor to the C-Suite, Human Resources, and other internal teams, ensuring clear, consistent messaging across all internal channels. Develop and implement comprehensive internal communications strategies aligned with KnowBe4's organizational goals. Lead the creation and distribution of company-wide communications, fostering two-way communication between leadership and employees. Measure the effectiveness of internal communications and collaborate with HR on employee engagement initiatives. Partner with external communications to ensure message consistency and create crisis communications plans. Identify opportunities to strengthen company culture through strategic communications, ensuring alignment with KnowBe4's brand voice and mission. This role requires approximately 15% annual travel.

Requirements

• Bachelor's degree in a related field such as Communications, Journalism, Public Relations, English required
• Minimum 10 years of experience managing strategic communications programs and teams at cybersecurity or high growth technology companies
• Prior experience at companies scaling from $500m to multi-billion in annual revenue
• Demonstrated experience working with and advising executive leadership
• Demonstrated successful track record collaborating with Human Resources for internal communications
• Prior experience in cybersecurity or B2B SaaS industry
• Proven track record of success in managing crisis communications/issues appropriately
• Experienced using AI-driven technology
• Prior experience with intranets, posting on communities, and sales enablement software

Responsibilities

• Develop and implement comprehensive internal communications strategies aligned with KnowBe4's organizational goals and culture in close collaboration with the CHRO and HR team
• Serve as the primary communications advisor to the executive leadership team (ELT)
• Lead the creation and distribution of company-wide announcements, newsletters, and key messaging such as the daily briefing every morning
• Craft communications for major organizational changes, initiatives, and critical business updates
• Foster two-way communication channels between leadership and employees
• Measure and analyze the effectiveness of internal communications through metrics and employee feedback
• Collaborate with HR on employee engagement initiatives and communication of benefits information
• Partner with external communications, the PR team to ensure message consistency across all audiences
• Create and maintain crisis communications plans for internal audiences
• Identify opportunities to strengthen company culture through strategic communications
• Ensure communications adhere to KnowBe4's brand voice and human risk management mission

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code