Director of Operations

Summary

Join our team as the Director of Operations and lead four teams responsible for transaction coordination, communications, recruiting, and listing marketing. You will be accountable for achieving well-defined KPIs that drive profitability and operational success.

Requirements

• 10+ years of professional experience
• At least 2 years managing distributed/virtual teams
• Proven track record of upholding quality standards and consistently meeting performance metrics
• Strong ability to work in close partnership with senior leadership, particularly in aligning big-picture strategies with day-to-day execution
• Strong analytical skills, with the ability to interpret performance data and make data-driven decisions
• Deep understanding of leading and lagging indicators and how they drive business growth and profitability
• Excellent leadership and people management skills, with a passion for coaching, development, and recruiting

Responsibilities

• Hold department managers accountable for achieving well-defined KPIs that drive profitability and operational success
• Maintain day-to-day operations to meet or exceed company standards for consistency, stability, and reliability
• Work closely with the CEO and leadership team to prioritize strategic initiatives and break them down into smaller, manageable tasks for execution
• Make data-driven decisions based on the understanding of leading and lagging indicators, ensuring both short-term and long-term growth
• Conduct regular performance inspections, including 1:1 meetings, weekly management team meetings, and give continuous feedback
• Perform quality audits, evaluate processes, and identify gaps to reduce costs and improve overall operational efficiency
• Lead value-based coaching calls with team members, focusing on development, improvement, and achieving personal and departmental goals
• Ensure company-wide and departmental rocks (quarterly priorities) are completed within set timeframes
• Oversee the recruiting team to identify open positions and recruit top talent, ensuring high-performance teams are continually built and maintained
• Prepare and present performance reports to the leadership team, highlighting challenges, proposed action plans, and key results
• Identify, discuss, and solve operational issues quickly and effectively

Benefits

• Competitive salary
• Performance-based bonuses
• Fully remote work environment (CST schedule)
• Paid time off
• Comprehensive benefits