Director of Product, Marketplace

Summary

Join Affirm, a company reinventing credit to be more honest and friendly, as a Director of Product on the Direct-To-Consumer (DTC) Team. You will play a key role in shaping the future of consumer financial services, commerce, and payments by building a credit-centric marketplace that delivers clear and consistent purchasing power. As Director of Marketplace, you will be responsible for building and executing on the Marketplace vision and strategy, focusing on efficiently balancing supply and demand constraints and owning the end-to-end vertical experience from discovery to checkout. You will work closely with cross-functional teams to define and build end-to-end solutions that will help enable Affirm at scale via its own first-party DTC experiences. This role requires a strong bias for action, the ability to navigate multiple dependencies, and a customer-centric approach.

Requirements

• 10+ years of product management experience in the software tech industry
• Track record of experimenting and successfully launching products at scale
• Experience managing supply and demand of a two sided Marketplace
• Solid technical chops that allow you to have in depth technical discussions and opinions
• Outstanding written and verbal communication with a diverse stakeholder audience
• Experience balancing time to market and rigor, striking the right balance between flexibility and consistency, and comfortable communicating priorities
• An obsession for getting the details right, but also knowing how to ship on time
• Comfortable in an ambiguous matrixed organization
• Will collaborate with domestic and international technology teams
• Ability to identify product opportunities through data analysis, qualitative research, and field research

Responsibilities

• Customer Centricity: Hold the quality bar high to ensure an efficient transfer of value between our end users, merchant/affiliate partners and Affirm
• Build delightful consumer experiences: Demonstrate a strong familiarity for mobile and web development
• Go-To-Market Alignment: Pair from opportunity identification through delivery with GTM teams inclusive of Sales, Partnerships and Product Marketing
• Detailed Program Management: Provide visibility into key workstreams and programs, inclusive of P&L details. Pipeline, roadmap, risks and upcoming trade-offs
• Autonomous Innovation & Planning: Work in a dynamic, fast-paced environment where ambiguity is a constant and exercise autonomy to drive product innovation and make strategic decisions. Wholly responsible for Quarterly, Bi-Annual, Annual, and Budget planning processes, inclusive of planning for partner planning processes
• Decision Frameworks: Apply common decision-making frameworks to evaluate opportunities, trade-offs and risks
• Product Opportunity Identification: Identify new product opportunities and drive a comprehensive roadmap that’s informed by data analysis, qualitative research, and your own discovery
• Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives
• Team Management: Attract and develop a team of talented PMs across various stages of their career arc. Includes creating lanes for folks earlier in career as well as guiding managers

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount