Director of Professional Services

Summary

Join Reprise's growing team as the Director of Professional Services and help shape our Solution Architect team. You will play a key role in scaling and optimizing this crucial part of our business. Responsibilities include hiring, managing, and developing a high-performing team of Solution Architects while exceeding revenue and renewal targets. You will work closely with various teams to ensure the delivery of high-quality technical assets and establish best practices. This role requires extensive experience in professional services, team leadership, and front-end web development. Reprise offers a competitive salary, flexible vacation policy, comprehensive health benefits, parental leave, and a fully remote work environment.

Requirements

• 8+ years of experience in Professional Services or a related field in a Saas organization
• Leadership experience managing and scaling a team of top performing Solutions Architects or Professional Services Consultants
• Hands-on experience in JavaScript, CSS, HTML, front end web development
• Demonstrated experience in building out KPIs that track success and inform decisions
• Deep understanding of customer lifecycle management
• Strong analytical mindset with the ability to make data-driven decisions
• Dedication to teamwork and a commitment to problem solving
• Demonstrated success in partnering with Sales Leadership to position services as part of the sales process
• Ability to adapt to new and dynamic environments - we are a startup
• Strong interpersonal and presentation skills

Responsibilities

• Interview and hire a team of top performing Solution Architects
• Mentor, develop, and scale your team of Solution Architects by providing regular coaching, leading weekly 1-1s, and consistently challenging your team
• Identify opportunities to expand service offerings, including training, consulting, and implementation services
• Work closely with Sales and Customer Success teams to create compelling service packages that accelerate customer time-to-value and increase retention
• Establish best practices for working with cross-functional teams including Sales, Marketing, Product Management, Engineering, to share Reprise’s vision
• Develop and optimize service delivery methodologies that streamline customer onboarding and product adoption
• Collaborate with Product and Engineering teams by providing feedback on common customer pain points and feature enhancement opportunities
• Measure and monitor performance of your team through utilization rates, billable hours, gross margins, and customer retention

Benefits

• A competitive salary for the market
• Flexible vacation policy and three day weekends each month
• Health, Vision, Dental Insurance Options, FSA/HSA Options
• Parental leave
• 401(k)
• Long and short term disability
• Fully remote company with employees spread across the United States
• WeWork All Access membership
• Joining an experienced, multiple-previous-startups crew