Squishable is hiring a
Director of Retail

Summary

The job is for a Director of Retail at Squishable, a company that creates plush and lifestyle products. The role involves leading the retail presence across high-end malls throughout the US, overseeing a team of managers and more than 200 employees, and managing store operations and performance, store expansion & construction management.

Requirements

• Bachelor’s or other advanced degree in a related field
• Min 5+ years of sales and operations experience in a multi-store retail environment is required
• Min 3+ years of proven leadership and retail management experience

Responsibilities

• Direct the operations and financial performance for all Squishable stores
• Lead daily, weekly, and monthly business reviews to identify potential opportunities
• Maintain a customer-first culture across the division by ensuring adherence to exceptional service standards, rigorous hiring practices, and continuous staff development initiatives
• Oversee the development and implementation of standard operating procedures to drive store performance
• Identify and implement training and communication processes across the division to ensure highly motivated, engaged and productive field leadership and store teams
• Support store teams to roll out in-store launches and corporate initiatives and events, collaborating with Store Design, Visual Merchandising, and Communications teams to effectively drive traffic
• Support adherence to visual merchandising standards according to the official merchandizing guidelines, and work with store inventory teams to manage stock levels and make key decisions about stock control
• Tour stores regularly, talking to colleagues and customers to identify or resolve urgent issues as they arise, partnering with the CEO or HR as needed, and maintain effective community relations within store jurisdictions
• Lead Squishable store strategy for both existing and new store opportunities
• Develop and execute the company's real estate strategy to support Squishable’s business objectives and growth targets
• Identify and assess potential markets for new stores, considering demographics, competition, and feasibility
• Lead the site selection process, considering factors such as foot traffic, visibility, accessibilty, lease terms, etc
• Negotiate favorable lease agreements with landlords and property owners, ensuring terms that align with company interests
• Oversee all aspects of the construction process from planning and design to project execution and completion
• Collaborate with contractors and construction teams to ensure quality, cost-effectiveness and timely delivery of projects
• Monitor construction budgets, schedules and resources to ensure projects are completed on time within budget

Benefits

401(k) matching, Dental, Medical, Vision Insurance, PTO