Director of Sales Operations

Summary

Join New Era Technology, a global company with over 4,500 professionals, committed to creating a valued and empowered workplace. As the Director of Sales Operations & Effectiveness, you will play a key leadership role in optimizing sales performance through strategic planning, operational efficiency, and data-driven decisions. This role requires collaboration with various teams, streamlining sales processes, building effective tools, and managing sales support functions. You will be responsible for both strategic planning and hands-on execution, impacting inside sales, sales enablement, quoting, renewals, systems, and cross-functional collaboration. New Era offers a team-oriented culture, prioritizing personal and professional development with continuous training and competitive benefits. This remote position offers a competitive salary, full benefits, and opportunities for growth.

Requirements

• Strong leadership experience managing cross-functional sales support teams
• Proven track record of driving process improvements, revenue growth, and operational efficiencies in a sales environment
• Excellent analytical and problem-solving skills; advanced Excel and BI tool proficiency
• Deep experience with CRMs (ConnectWise, HubSpot) and sales tech stack (forecasting, quoting, automation tools)
• Highly organized with ability to manage multiple projects and priorities in a fast-paced environment
• Strong interpersonal and communication skills with the ability to influence at all levels
• Bachelor’s degree in Business, Finance, Marketing, or related field preferred
• 10+ years of progressive experience in sales operations or sales management, with 5+ years in a leadership capacity
• Proven success in high-growth, B2B technology or professional services organizations
• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing)
• Ability to communicate effectively verbally and in writing
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen
• Ability to travel to meet with clients or attend industry events

Responsibilities

• Define and lead the vision for scalable and effective sales operations that support growth goals
• Collaborate with Sales, Marketing, Customer Experience, and IT to enhance go-to-market (GTM) performance
• Develop and manage performance KPIs, dashboards, and reporting frameworks for sales leadership
• Drive rhythm-of-business including pipeline reviews, forecasting cadence, and executive reporting
• Design, implement, and refine sales processes to improve accuracy, forecasting, efficiency, and scalability
• Ensure seamless integration and optimization of CRM (e.g., HubSpot or ConnectWise) and sales technology. Tech stack responsibility
• Champion continuous improvement practices across sales workflows and operational execution
• Build, lead, and develop a team across quoting, renewals, and sales support functions
• Evaluate and optimize existing sales support infrastructure across multiple U.S. locations
• Support Outside Sales and House accounts with tactical resources and account-level coordination
• Guide pre-sales quoting processes and Managed Services client support including account reviews and roadmap tracking
• Lead the development and execution of sales tools, playbooks, and enablement strategies
• Coordinate resources and execution for agreement renewals and managed service retention
• Analyze sales data and market trends to generate insights and recommendations
• Monitor performance across quoting, pre-sales, renewals, and inside sales
• Deliver actionable business intelligence to sales leadership to support decision-making

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 29 PTO Days including company holidays
• Remote work
• The base salary range is $125,000 to $145,000 (depending on experience), plus eligibility for a 10% annual bonus program