Director of Service Product

Summary

Join Sunnova, an industry-leading adaptive energy services company, in their search for a strategic Director of Service Product to build and scale their service business from the ground up.

Requirements

• Bachelor’s degree in business administration, Engineering, or related field
• 15+ years' experience in service operations, product management, or revenue operations
• 6-8 years' experience leading cross-functional teams
• 6+ years' experience in the energy market, including public company experience
• Strong analytical and strategic planning capabilities
• Demonstrated experience scaling service revenue (minimum $50M P&L)
• Track record of building and scaling marketplace businesses
• Experience with energy sector technical systems and platforms

Responsibilities

• Develops and executes comprehensive product strategy for service offerings portfolio
• Drives annual revenue targets across Business-to-Business, Business-to-Consumer, and Commercial and Industrial business verticals with P&L responsibility
• Leads revenue operations and optimization of sales processes
• Manages and scales both direct and indirect sales teams
• Identifies and implements new revenue opportunities while maintaining optimal performance
• Sets and drives OKRs and KPIs for service revenue growth
• Develops and optimizes marketplace dynamics across customer segments
• Establishes and maintains target unit economics for service delivery
• Creates and executes strategies for recurring revenue growth
• Partners with Pricing to develop competitive and profitable service offerings
• Collaborates with Marketing on service positioning, value proposition, and go-to-market activities
• Works closely with Operations and Care teams to ensure service delivery excellence
• Aligns with Finance on forecasting, budgeting, and revenue recognition
• Coordinates with Revenue Product groups to maximize service attachment rates
• Establishes systems, policies and procedures for service delivery including management reports
• Ensures service level agreements are being met
• Drives customer satisfaction scores while scaling operations
• Optimizes cost of service delivery through automation and process improvement
• Identifies and implements service innovation strategies to drive growth and efficiency
• Develops and maintains strategic partnerships to enhance service capabilities
• Measures service activities and prepares reports including analytics and insights
• Provides data-driven recommendations for business optimization
• Drives cultural transformation and operational excellence initiatives
• Leads integration of service automation platforms and technology solutions
• Creates network effect strategies to drive platform value
• Develops technical service roadmap aligned with product strategy
• Establishes and monitors key operational metrics including NPS, CSAT, and service margin
• Oversees integration of energy management systems and service platforms
• Drives automation and scalability of service delivery infrastructure
• Develops technical requirements for service offerings
• Ensures compliance with energy sector regulations and standards
• Manages technical partnerships and vendor relationships
• Leads platform architecture decisions for service delivery

Preferred Qualifications

• MBA or advanced degree
• Startup or high-growth company experience
• Experience scaling teams from 0-1 and building new business units
• Strong understanding of SaaS business models and service delivery
• Advanced knowledge of Microsoft Office: Excel, Word, and Outlook

Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match
• Competitive compensation & annual bonus
• Paid time off, including 11 holidays and Paid Parental Leave