Director of Strategic Accounts

Summary

Join Cro Metrics as a Director, Strategic Accounts and redefine growth for major organizations. This fully remote, West Coast-based role demands deep client relationship management, leading a dedicated internal team, and thriving in a fast-paced environment. You will serve as the primary client contact, building trust and expanding relationships. Responsibilities include managing a cross-functional team, ensuring exceptional service and delivery, reviewing deliverables, driving process improvements, navigating change, and fostering account growth. Monthly travel to the client site is required. The ideal candidate possesses extensive experience in enterprise client management, leading remote teams, and delivering high-impact presentations. Cro Metrics offers a work-life balance with flexible remote work, competitive benefits, and generous PTO, along with career growth opportunities.

Requirements

• Proven experience managing enterprise client relationships, with a strong understanding of client services and stakeholder dynamics
• Experience leading remote, cross-functional teams
• Strong presentation skills and executive presence
• Ability to stay composed and organized in rapidly changing environments
• Experience reviewing and improving technical or creative deliverables
• Familiarity with A/B testing, data science, and growth strategy required
• Comfortable working West Coast hours and traveling monthly

Responsibilities

• Be the Strategic Driver: Serve as the senior point of contact for the client, establishing trusted relationships with stakeholders and ensuring alignment across initiatives
• Build meaningful connections throughout the client organization—expanding relationships in both breadth and depth to position Cro Metrics as a trusted advisor
• Lead a Dedicated Team: Manage a full-time cross-functional team focused solely on this enterprise account
• Provide structure, feedback, and guidance across disciplines
• Nurture, train, and grow a high-performing team aligned to client goals and outcomes
• Drive Outstanding Delivery: Ensure exceptional client service and delivery across all workstreams
• Set the tone for excellence, responsiveness, and proactive communication
• Review & Approve Critical Deliverables: Ensure all materials—roadmaps, testing strategies, presentations, and procedural optimizations—meet quality and strategic standards ahead of deadlines
• Process Improvement: Drive efficiency and alignment by implementing standardized review checklists, enforcing version control protocols, establishing peer review loops, and integrating milestone-based checkpoints
• Navigate Change with Agility: Priorities and timelines shift often. You'll lead with calm and clarity to keep both clients and internal teams moving forward
• Drive Account Growth: Identify, lead, and convert expansion opportunities to grow our impact with the client and contribute to Cro Metrics' broader business success
• Craft Persuasive Narratives : Develop and deliver high-impact presentations that use creative storytelling and compelling narratives to showcase value, inspire action, and clearly outline next steps
• Be Responsive & Available: This account requires occasional after-hours availability and a high degree of responsiveness, reflecting the importance and visibility of the relationship
• Travel Monthly: Attend in-person meetings with the client each month to build trust, alignment, and momentum

Benefits

• Flexible remote work
• Competitive benefits
• Generous PTO
• We invest in your development, offering customized career plans, mentorship, and learning opportunities