Director of Strategic Accounts

Summary

Join Woolf, a company redefining higher education, as their dynamic Director of Strategic Accounts. Lead and grow key institutional partnerships by managing critical relationships, driving revenue expansion, and ensuring long-term success. Responsibilities include account leadership, growth and retention, strategic alignment, cross-functional collaboration, performance management, executive communication, and market intelligence. The ideal candidate possesses 5+ years of experience in enterprise account management, preferably in higher education or edtech, and a proven ability to manage complex relationships at the executive level. Woolf offers a remote-first, global work environment with opportunities for growth and impact in the education sector. The position is an independent contractor role.

Requirements

• 5+ years of experience in enterprise account management, partnerships, or client services—preferably in higher education, edtech, SaaS, or professional services
• Proven success managing complex, multi-stakeholder relationships at the executive level
• Strong strategic thinking, problem-solving, and commercial acumen
• Exceptional communication skills—both written and verbal
• Experience working in a high-growth, remote-first, and global organization
• Passion for innovation in education and a commitment to quality and impact

Responsibilities

• Account Leadership: Own the relationship lifecycle for Woolf’s largest and most complex partners—serving as a trusted advisor, and long-term strategic partner
• Growth & Retention: Drive revenue growth within strategic accounts by identifying expansion opportunities, upsell/cross-sell initiatives & products, and renewal strategies
• Strategic Alignment: Understand partner goals and objectives, and align Woolf’s academic and operational offerings to support long-term success
• Cross-Functional Collaboration: Work closely with Customer Success, Product and Engineering teams to ensure partner satisfaction and deliver customized solutions
• Performance Management: Monitor partner metrics and create account plans to proactively address risks and opportunities
• Executive Communication: Deliver compelling updates and presentations to internal stakeholders and partner leadership
• Market Intelligence: Identify trends in the higher education and edtech landscape and translate insights into actionable strategies for partner development

Benefits

• Global Impact: Work with education leaders worldwide to shape the future of learning
• Remote Flexibility: Work from anywhere with a schedule that fits your lifestyle
• Growth Potential: Join a fast-growing company with opportunities to expand your role
• Innovative Culture: Be part of a mission-driven team backed by top investors