Dispatch Coordinator

Summary

Join our team as a Dispatch professional and contribute to seamless customer transactions by supporting Logistics Specialists and Sales Assistants. This full-time role demands excellent communication and teamwork, enabling swift, data-driven decisions. You will monitor loads, ensure compliance, provide timely updates, and manage scheduling. Proactive issue identification and clear communication are crucial. The position requires proficiency in Microsoft Office Suite and strong organizational skills. Weekend availability is essential.

Requirements

• Strong communication skills, with the ability to explain information clearly and professionally
• Ability to take clear and concise messages
• Proficiency in following both written and verbal instructions
• Strong organizational and multitasking abilities
• Advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Must have a reliable mode of transportation
• Availability to work weekends, as this position requires shifts on Saturday and Sunday

Responsibilities

• Monitor and verify the status of loads/trucks using communication tools and TMS
• Ensure loaded trucks comply with weight regulations and hours of service rules
• Provide customers with timely updates on truck status and expected delivery times
• Schedule, confirm, and oversee on-time loading, unloading, and case count accuracy
• Enter and update load details in the TMS system accurately and efficiently
• Receive and respond to daily check-in calls from delivery trucks, considering potential delays (weather, road conditions, etc.)
• Dispatch trucks accurately and promptly, entering relevant details into the TMS system
• Coordinate load scheduling and activities with customers, carriers, and drivers
• Support Logistics Specialists with inbound/outbound calls and maintain call activity logs
• Identify and address potential truck/load issues proactively
• Communicate important load and customer updates to Sales Assistants, Logistics Specialists, and Dispatch teams before the end of the day
• Maintain timely and professional email communication
• Perform other duties as assigned

Preferred Qualifications

• Bilingual abilities are a plus. (Spanish speaking)
• Experience with technical software is a plus
• General knowledge of maps, highways, and logistics is preferred
• Previous experience in logistics management is a plus

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team