Dispatcher

Summary

Join Belle, a rapidly growing home healthcare engagement company, as a Remote Dispatcher! In this role, you will utilize the Carelink platform to manage technician schedules, optimize routes, and ensure efficient communication between patients and technicians. You will play a crucial role in improving patient access to care and maximizing technician productivity. Responsibilities include schedule creation and optimization, coordination of patient communications, and maintaining accurate scheduling records. The ideal candidate possesses 2+ years of experience in dispatch or scheduling, proficiency with scheduling software (including CareLink), and strong organizational and problem-solving skills. Belle offers a flexible, remote work arrangement and a comprehensive benefits package.

Requirements

• 2+ years of experience in dispatch, scheduling coordination, or healthcare operations
• Proficiency with scheduling and dispatch software, including Carelink experience
• Strong organizational and time management skills
• Excellent problem-solving abilities and attention to detail
• Detail-oriented with strong multitasking capabilities
• Experience with CareLink or similar healthcare scheduling platforms
• Knowledge of route optimization techniques and best practices

Responsibilities

• Create and optimize daily technician schedules
• Design efficient routes using built-in optimization tools to minimize travel time
• Coordinate with Operations to maximize technician productivity and ensure balanced workloads
• Process schedule modifications including last-minute appointment changes and call-outs
• Generate and distribute daily call lists for schedule teams
• Facilitate patient communications for scheduling
• Maintain clear, real-time communication with Operations to address scheduling challenges
• Monitor and adjust schedules dynamically to accommodate urgent requests and ensure optimal coverage across service areas
• Maintain accurate scheduling records and logs within CareLink
• Track and report key scheduling and mileage metrics using analytical tools
• Document and analyze schedule modification trends to improve efficiency and technician utilization

Preferred Qualifications

Background in mobile healthcare services, home healthcare or telehealth

Benefits

• Flexible, remote work arrangement
• Competitive compensation
• Health, dental and vision benefits
• 401k
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• Ability to reshape an industry and protect lives