Dutch Advisor

Summary

The job is for a remote Dutch Customer Service Advisor at a multinational BPO company in Greece. The role involves managing incoming calls, identifying customer needs, building trust, providing accurate information, keeping records, and following communication procedures. Additional benefits include a welcome bonus, competitive salary, indefinite contract, extra bonus based on performance, private life & health insurance, meal vouchers, relocation cost (for candidates outside Greece), continuous training, numerous career opportunities, and a multicultural working environment.

Requirements

• Native or near to native Dutch language (C2)
• Very good command of English language (B2 –C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to diverse types of characters
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Managing of incoming calls
• Identify and access customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Benefits

• Welcome bonus 1.200€
• Competitive monthly salary
• Indefinite Contract from day 1
• Extra bonus based on performance
• Private life & health insurance
• Meal vouchers
• Relocation Cost (for candidates outside Greece)
• Continuous training and numerous career opportunities in a multinational environment
• Multicultural and modern working environment