Endpoint Management Specialist

Summary

Join Aledade as an Endpoint Management Specialist and play a key role in implementing and maintaining our in-EHR point-of-care insights solutions. You will collaborate with practice IT resources and Aledade teams to identify and mitigate deployment barriers, provide expertise on automated deployment options, and advise practices on endpoint management tools. This role requires expertise in endpoint management tools and healthcare IT settings. The position offers flexibility with respect to geographic location and is ideal for someone comfortable working remotely within the US. Aledade offers a comprehensive benefits package including flexible work schedules, health insurance, paid time off, parental leave, and more.

Requirements

• A Bachelor’s degree is required
• Significant and relevant work experience in lieu of educational requirements may be accepted
• 4-6 years working in small to medium size healthcare IT settings, either at solutions vendors or at provider organizations
• 3+ years direct practice facing customer service experience
• 3+ years experience implementing technology solutions in healthcare IT settings
• Expertise in endpoint management tools like Microsoft Intune, SCCM, Ivanti, or JAMF

Responsibilities

• Serve as expert and primary point of escalation to a cross-functional team (product, engineering, field) and directly with practices on issues related to the scalable deployment of Aledade’s point of care solutions
• Serve as internal subject matter expert on the IT operations of ambulatory practices and how our point of care solutions can best be deployed within their ecosystem
• Advise practices on deploying and configuring endpoint management tools like Microsoft Intune, Ivanti, or JAMF to manage device settings, software installations, security policies, and updates
• Provide guidance on creating and managing device profiles for different user groups based on their needs and distributing and updating applications across the network
• Develop automation scripts to streamline repetitive tasks related to software deployment

Preferred Qualifications

• Proficiency with RMM platforms like Kaseya, Datto, or ConnectWise
• Extensive experience with managed browser environments such as Google Admin console
• Strong understanding of Windows and macOS operating systems
• Knowledge of scripting languages (PowerShell, Bash) for automation
• Networking fundamentals and troubleshooting skills
• Knowledge of web-based and on-prem IT systems
• Advanced degree or certification in IT or healthcare operations
• Expertise and experience in healthcare settings, especially independent primary care practices and community health centers
• Demonstrated ability to navigate and de-escalate priority technical implementation issues in a customer facing capacity and coordinate across teams to find resolutions
• In depth understanding of the primary care market and customer needs
• Intrinsically motivated to seek out and solve problems

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options