Creyos is hiring a
Enterprise Account Manager in United States

Summary

The job is for an Enterprise Account Manager at Creyos, a B2B SaaS HealthTech company. The role involves managing large healthcare organizations, ensuring client satisfaction, developing feature requests, expanding relationships, driving revenue growth, and serving as the primary point of contact for clients.

Requirements

• Bachelor's degree in Business Administration, Science, Healthcare or a related field
• 8+ years of progressive account management, sales, or related experience
• Experience managing a large healthcare client from sale to onboarding/implementation and on-going lifecycle management
• Experience working in healthtech (EHR, clinical tool, etc.) is necessary
• Strong knowledge of the US healthcare system is necessary
• Consistent overachievement of quota and revenue goals
• Self-motivated individual who thrives in a dynamic and fast-paced early stage environment
• Exceptional communication skills and the ability to build strong relationships with clients
• Strong problem-solving abilities and a strategic mindset

Responsibilities

• Foster strong relationships with key enterprise clients by understanding their unique needs and aligning company solutions to drive value and growth
• Ensure seamless transition from sales to account management, actively participating in final contract negotiations
• Oversee the implementation and training process for new enterprise clients
• Own the strategic account management of large healthcare organizations in the United States, ensuring a high degree of client satisfaction and driving lasting long-term partnerships
• Develop a deep understanding of the client's business needs, challenges and objectives, while partnering with the Product team to prioritize new feature requests as required
• Establish, nurture, and expand relationships with strategic accounts, establishing a multi-threaded connection and rapport with leaders and champions
• Meet and exceed utilization, retention, account expansion, and other key account management targets. Report and be accountable for updates to senior leadership
• Serve as the primary point of contact for clients, managing communication, escalations, and all aspects of customer support
• Working with marketing to deliver content that can be incorporated into the client's learning management systems and educational materials
• Act as the voice of the client and ensure that their needs are met by working with the necessary cross-functional teams (i.e.Customer Success, Engineering, Product, Marketing) to swiftly and efficiently resolve any challenges or issues customers may be experiencing
• Drive revenue growth by identifying opportunities for upselling, cross-selling, and expansion within accounts
• Maintain accurate revenue forecasts and management of key retention metrics in SalesForce
• Stay informed on industry trends, competitive landscape, and evolving needs to provide strategic guidance and drive account success

Preferred Qualifications

Bonus: experience facilitating health technology software integrations through Redox, in partnership with solutions engineers or technical teams as required

Benefits

Remote work opportunity based in the United States