Enterprise Account Manager

Summary

Join Loop as an Enterprise Account Manager to drive strategic expansion within our 5,000+ merchant customer base. This role blends relationship management, consulting, and sales, requiring collaboration with Merchant Success Managers and cross-functional teams. You will identify opportunities, pitch new products, and help merchants grow with Loop's multi-product suite. The position offers a blended work environment with flexibility and choice in location, ranging from our Columbus, Ohio HQ to remote work options. You will be responsible for meeting or exceeding revenue targets, improving internal processes, and acting as a voice of the market. This role requires 2-5 years of B2B software account management experience and a proven track record of success.

Requirements

• 2-5 years in an Account Manager or Account Executive role at a B2B software company
• Proven ability to develop and nurture long-term customer relationships while identifying opportunities for expansion or upselling
• You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win
• Track record of meeting or exceeding quotas through proactive account management, prioritization, and attention to detail
• Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota
• You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas
• You have a tried and true method to prioritize, stay organized, and handle every detail with care while juggling multiple priorities simultaneously
• Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Salesforce, Slack, Notion, Loom, Gong, and Google Suite
• You thrive in rapidly changing, ambiguous, and fast moving environments
• You have examples to share of how you’re already living Loop’s core values: Be a Human First, Courage Over Comfort, Own the Outcome, and Make Merchants Successful

Responsibilities

• Build relationships with enterprise merchants, identifying cross-sell opportunities, and recommending solutions or products that align with their needs to drive value and long-term partnerships
• Consistently meet or exceed revenue targets through a strategic and consultative sales approach
• Identify areas of opportunity to improve Account Management internal documentation/ processes (eg: SOPs, playbooks, etc.), propose solutions, and drive changes
• Monitor and analyze key performance metrics to identify growth opportunities, improve efficiency, and help drive merchant success
• Act as THE voice of our market, sharing insights with our marketing, merchant success and product teams so we can be exceptional at responding to market needs
• Effectively manage pipeline, forecasting, prioritize the right accounts, and create urgency
• Work cross-functionally with Merchant Success Managers to identify and execute cross-sell opportunities that align with merchant goals and long-term account growth
• Travel up to 1 to 2 regional trips per quarter, as needed

Benefits

• Medical, dental, and vision insurance
• Flexible PTO
• Company holidays
• Sick & safe leave
• Parental leave
• 401k
• Monthly wellness benefit
• Home workstation benefit
• Phone/internet benefit
• Equity