Enterprise Account Manager

Summary

Join AffiniPay as an Enterprise Account Manager to manage relationships for a named account list and lead the strategy to grow our business with enterprise accounts. Develop and execute strategies to expand services used by enterprise clients, maximize revenue, and build long-term customer relationships. The ideal candidate has a proven track record of exceeding revenue targets in a payments or technology environment and thrives in a fast-paced, growth-oriented organization. You will directly manage and nurture a named account list, lead quarterly business reviews, cultivate deep relationships with key accounts, and drive revenue growth. Collaboration with the customer success team to ensure customer retention and satisfaction is also crucial. Regular reporting on key account management metrics and performance against targets is expected.

Requirements

• 5+ years of enterprise/strategic account management experience, preferably within the payments or technology sector
• 3+ years of experience supporting the professional services segment, preferably the legal and accounting market segments
• Ability to develop and execute effective account growth strategies, with a deep understanding of sales cycles for complex enterprise solutions
• Strong commitment to understanding and addressing customer needs to drive business outcomes and foster long-term partnerships
• Demonstrated success in achieving revenue growth
• Experience successfully managing up, with a strong track record of influencing and aligning with senior leadership
• Proven ability to build collaborative relationships to meet shared goals
• Excellent communication, organizational and presentation skills
• Team player attitude who also enjoys and thrives in healthy competition
• Self-motivation to learn fast and pivot as the business develops
• High degree of emotional intelligence
• Travel to client sites and conferences. 20% - 30%

Responsibilities

• Develop and implement effective account management strategies to achieve corporate revenue objectives for our enterprise accounts
• Directly manage and nurture a named account list and develop account plans for winning and expanding business with enterprise accounts
• Lead quarterly business reviews with executive level decision makers and key influencers that focus on driving expansion and identifying new growth opportunities
• Cultivate deep relationships with key enterprise accounts, acting as an advisor and partner. Identify and capitalize on upsell and cross-sell opportunities, expanding relationships to increase revenue
• Drive revenue growth within your book of business for quota attainment
• Work closely with the customer success team to drive customer retention and satisfaction
• Stay informed of industry trends, competitor activities, and market demands to strategically position the company’s products and solutions to potential customers
• Work closely with Marketing, Product, and Customer Success teams to ensure alignment of messaging, product fit, and customer satisfaction
• Regularly track and report on key account management metrics and performance against targets. Use data-driven insights to make adjustments and continuously optimize strategies

Preferred Qualifications

This position is preferred to sit in Austin, Texas

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups