BlueCat is hiring a
Enterprise Support Engineer

Summary

The job is for an Enterprise Support Engineer at BlueCat, a rapidly growing company in the Adaptive DNS market. The role involves working with large enterprise customers, acting as a trusted advisor, and managing technical support escalations. The position requires strong knowledge of networking protocols, experience in debugging network issues, excellent communication skills, and the ability to prioritize and manage multiple projects.

Requirements

Speak fluent Spanish and English is a MUST

Responsibilities

• Work directly with largest and most strategic enterprise customers to anticipate, identify and address their technical concerns
• Become a trusted advisor and customer advocate to accounts within assigned portfolio
• Manage 'mission-critical' support escalations and serve as an active member of the account team
• Help identify IT objectives, discover customer pain points, offer recommendations, and recognize current and future IT needs
• Play an integral part in helping customers avoid unplanned outages by providing proactive guidance and making recommendations for operational best practices
• Build deep relationships with assigned customers and use these relationships to drive conversations which ultimately help to assemble detailed profiles of customers

Benefits

• Comprehensive benefits encompassing health, financial well-being, and overall wellness
• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program