Evertz is hiring a
Enterprise Support Engineer

Summary

The job is for a highly technical and self-motivated individual in enterprise class software/hardware support engineering at Evertz Microsystems. The role involves supporting M+E customers globally, assisting with problem-solving, and working with Evertz's Media Supply Chain and Linear Playout solutions.

Requirements

• Good communication and interpersonal skills
• Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
• Work experience with Linux (any flavor)
• Above average customer service skills
• Ability to perform effectively in high pressure situations
• Unparalleled desire to help the customer and deliver service excellence
• Passion for technology and learning new software and hardware products
• Problem-solving ability and ability to react to changing situations
• Ability to multi-task in a fast-paced environment

Responsibilities

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades, and general system maintenance
• Regularly assess customer applications and trouble-shoot/diagnose issues through research and/or issue replication to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers
• Aid in design changes and interface with Evertz Product Management team regarding new ‘feature requests’
• Support the development of communications tools by generating or authoring customer guides as well as by providing detailed technical information to technical writing group

Preferred Qualifications

• Knowledge of cloud computing environments (AWS)
• Database experience would be an asset

Benefits

• Employer funded benefits program
• Competitive total compensation package
• Work-life balance
• Employee Assistance plan
• Employee Discount Platform
• Career progression. Fast paced environment with opportunity to learn broad range of technical skills
• Casual work environment
• Social events and sports teams
• Work remotely