Estimating Adoption Lead

Summary

Join Higharc, a VC-backed startup revolutionizing new home design and construction, as their Estimating Adoption Lead. This pivotal Customer Success role focuses on driving adoption of Higharc's Procure, Showroom, and Config products. You will collaborate closely with the Customer Success Manager, empowering Purchasing & Estimating (P&E) and Sales & Marketing (S&M) teams. Success hinges on rapid adoption among estimating personas, cultivating departmental champions, and generating compelling use cases. As the primary liaison between customers and the product team, you'll ensure seamless adoption, support data management, and facilitate ERP integrations. This role directly impacts Higharc's strategic objectives of CSAT, net revenue retention, and product adoption growth.

Requirements

• Possess strong project management skills with a focus on ensuring timely execution and achieving successful outcomes
• Demonstrate excellent communication skills, with the ability to convey complex concepts clearly and effectively
• Have experience with Purchasing and Estimating, homebuilding ERP & CRM systems
• Possess the ability to understand and communicate technical concepts to both technical and non-technical stakeholders
• Have a track record of successful customer relationship management and achieving high levels of customer satisfaction
• Be proficient in forecasting renewals and assessing expansion opportunities, along with experience in managing these processes
• Have experience collaborating with Product teams to shape new product features, understanding the critical path of value delivery, and effectively managing customer expectations around product development
• Be able to proactively solve problems in dynamic environments
• Enjoy interacting with customers, problem solving, training new users and supporting existing customers

Responsibilities

• Partner with the primary Customer Success Manager (CSM) and Implementation Lead (IL) to create & achieve joint objectives as part of the customer Success Plan and customer adoption plan
• Provide consultative experience to define mutual objectives, adoption plans, and make recommendations for scalable adoption practices
• Inform discussions for CS-led Quarterly Business Reviews and ROI validation
• Proactively engage with clients to identify opportunities for product adoption, expansion, and overall satisfaction
• Collaborate with teams to ensure timely renewals and address any potential challenges
• Serve as a customer-facing point of contact for the Integrations / Product Team and support relationships with the leading homebuilder ERP providers
• Create playbooks and train stakeholders on best practices, including internal training for other CSMs and Implementors
• Train external users how to adopt, and derive value from Higharc Procure
• Drive urgency in internal and external project management to ensure successful implementation and deployment of Higharc solutions
• Collaborate with cross-functional teams (Product, Engineering, Sales) to address customer needs and challenges during escalations
• Effectively articulate the value proposition of Higharc, showcasing how our solutions meet the unique needs of each customer
• Develop and implement metrics to measure the ROI of Higharc's solutions for each customer and analyze data and provide insights to help customers maximize the value of their investment

Preferred Qualifications

Familiarity with the AEC industry and/ or Vertical SaaS

Benefits

• Competitive salaries with significant equity, in a fast-growing, well-funded company
• Comprehensive medical, dental, and vision coverage
• Unlimited PTO
• Meaningful maternity/paternity leave
• Short and long-term disability plans
• A 401K
• Stipend to create the ideal home office
• Flexible hours
• Remote work