Experience Strategist

Summary

Join Bloomreach as an Experience Strategist and collaborate with customers and internal teams to deliver successful service projects. Educate customers on industry best practices, demonstrate Bloomreach tools, and help them achieve organizational goals. Become proficient in Bloomreach Search and Merchandising products and stay informed about product developments. Deliver business service engagements to ensure customer proficiency and maximum value from our products. Provide strategic and tactical recommendations to customers, assisting them in developing plans to achieve their objectives. Collaborate with Customer Success and Sales teams to ensure successful project delivery and drive towards measured client value. Bloomreach offers a flexible work environment, various professional development opportunities, and a comprehensive benefits package.

Requirements

• 2+ years of experience in Commerce technologies, business consulting, or professional services (i.e. worked with clients on how to get the most out of a Commerce SaaS offering proven by measured value)
• Experience leveraging third party analytics reports (i.e. Adobe Analytics, Google Analytics, etc.) or other analytics visualisation tools
• Comfort with A/B Testing principals and best practices
• Strong customer orientation with the ability to set and meet expectations
• Excellent presentation, written, and verbal communication skills
• Proven project management skills with experience in multitasking and prioritising effectively
• Natural problem solver and critical thinker with a proactive approach
• Ability to thrive in a fast-paced, technology-driven environment
• Experience in eCommerce, including site merchandising, marketing, or analytics
• BA/BSc degree
• Willing to travel up to 20%

Responsibilities

• Become proficient in Bloomreach Search and Merchandising products and stay informed about product developments
• Deliver business service engagements to ensure customers are proficient in our products and derive maximum value
• Provide strategic and tactical recommendations to customers, assisting them in developing plans to achieve their objectives
• Suggest optimisations to existing business services to align with customer needs and the product roadmap
• Collaborate with Customer Success and Sales teams to ensure successful project delivery and drive towards measured client value

Preferred Qualifications

• Proactive and accountable, with a bias toward action and ownership
• Experience in enterprise SaaS services delivery and customer success
• Experience in learning delivery for international enterprise SaaS audiences
• Familiarity with digital experience landscapes relevant to Bloomreach products
• Additional experience in eCommerce, including site merchandising, marketing, and analytics

Benefits

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!*