Altera Digital Health Canada is hiring a
Expert Technical Account Manager
closedAltera Digital Health Canada
π΅ $56k-$66k
πRemote - Canada
Summary
The Technology Account Manager is responsible for managing client relationships, ensuring customer needs are met, maintaining performance monitoring tools, documenting processes, and leading internal efforts to standardize hosting delivery. They must have a Bachelor's degree or equivalent experience, 4-7 years of relevant work experience, working knowledge of monitoring tools, strong analytical skills, excellent communication skills, and the ability to work well with clients in high-pressure situations. The salary range for this role is $77,398 - $91,330 CAD.
Requirements
- Bachelorβs degree or equivalent/years of experience required
- 4-7 years relevant work experience (Preferred)
- High level technical experience and understanding
- Strong analytical, problem solving, and conceptual skills
- Excellent oral and written communication skills, with the ability to communicate to various levels of management
- Strong client focus. Ability to work well with clients of varying levels of technical expertise in high-pressure situations and complex environments
- Ability to work proactively and with minimal supervision
- Excellent customer service. Ability to apply and adapt organization skills based upon the evolving needs of the business
- Ability to adapt to changing business processes, technologies, and environments
Responsibilities
- Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives
- Ensures all Hosting customer issues are satisfactorily resolved utilizing support teams as needed
- Maintains and delivers regular program status updates and service performance via the customer dashboard
- Serves as liaison between application technology vendors, internal IS groups, and business partners
- Acts as a technology escalation point for our Hosted clients
- Documents clientβs processes and procedures incorporating lessons learned to ensure client success
- Manages internal workstreams for their subset of clients (decommissions, right-sizing, security, best practices)
- Leverages performance monitoring tools for proactive issue identification and resolution
- Ensures adherence to contractual obligations
- Correctly sets operational expectations with customers
- Analyzes data with an understanding of data trends and presents findings
- Change Control coordinating service maintenance or enhancements to minimize business impact
Benefits
Salary Range: $77,398 β $91,330 CAD
This job is filled or no longer available
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